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Help Center
Questions, Answered.
Search for what you need, or pick a category below.
Getting Started
Choose Open an Account from anywhere on the site, enter your name, email address, phone number and a password, and agree to the terms. A real bank would then verify your identity before the account became active.
To help protect your account and meet applicable verification requirements, additional personal and identity information may be requested during registration.
The form itself takes a couple of minutes. At a real bank, identity verification usually completes within the same session, though some applications need a manual review.
Fees, rates and applicable charges vary by account and service. Please review the relevant terms and conditions for current details before using a banking product.
Accounts
Yes. Online banking works in any modern browser on a phone, tablet or computer, with the same layout and information on each.
Checking is your everyday account — pay comes in, bills and card purchases go out. Savings is where you set money aside for goals, separate from your day-to-day spending.
Yes. You can keep several goals side by side, each with its own name and target, and track them separately.
Statements are available digitally in online banking, so you can open or download any past month yourself.
Cards
Yes. You can use your debit card directly, or create a virtual card number so the card in your wallet is not stored in the merchant's records.
A virtual card is a card number that exists only in your account, intended for online purchases and subscriptions. You can retire it without replacing your physical card.
Open the card in your account and choose to freeze it. Freezing stops new purchases immediately, and you can unfreeze it yourself if the card turns up.
Add your Westhaven National Bank card to your digital wallet for convenient and secure access on your phone.
Security
Choose Forgot Password on the login page and follow the link sent to your registered email address. Support will never ask you to tell them your password, either old or new.
Review the transaction first, then freeze the card and change your password if it still looks wrong. Contact support using the details on our contact page — not a number from a text or email you received.
No. Westhaven National Bank will never ask you to share your password or security PIN through an unsolicited call, text, email or link. Any message that does is not from us.
Do not judge by the logo or tone, both of which are easy to copy. Rather than following a link, open the site yourself and sign in, or call the number listed on our contact page.
Digital Banking
No. The site is built to work well in a phone browser. The app screens shown across this website are design mockups.
Yes. You choose which activity you want to hear about — deposits, a low balance, or purchases above an amount you set.
Need help? Contact our support team through live chat, the contact form, or the phone and email options provided. Never share your password, card number, PIN, or OTP.
The site avoids heavy libraries and works in any modern browser. Keeping your device updated is recommended, mainly for security rather than compatibility.
Business Banking
Yes. Business banking covers business checking, business savings and business debit cards, aimed at US sole proprietors and small companies.
It makes bookkeeping and tax preparation dramatically simpler, and it keeps a clear record of what the business actually earned and spent.
Business debit cards draw on the business checking account, so company purchases appear on the business statement rather than a personal one.
Business questions go to specialists familiar with small business accounts. Contact details are on our contact page.
No questions match that search. Try a different word, or contact support.
Worried about your account?
Read the security page for the steps to take when something looks wrong.
Security stepsReady for Banking That Fits Your Life?
Open a Westhaven National Bank account and experience a simpler way to manage your everyday finances.